1. Introduction

At Tsitsikamma Spring Water, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with us online.

By using our website, you agree to the terms outlined in this policy and consent to the processing of your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Information We Collect

We may collect and process the following types of personal information:

• Contact details: such as your name, email address, phone number, or company name (when you fill out a contact form or subscribe to updates).

• Usage data: including your IP address, browser type, device information, and pages you visit, collected through analytics tools like Google Analytics.

• Cookies: small data files used to enhance your browsing experience and help us understand how our site is used.

3. How We Use Your Information

Your information may be used to:

• Respond to enquiries or requests submitted through our website.

• Improve our products, services, and website user experience.

• Send updates, promotions, or news (only if you have opted in).

• Comply with legal or regulatory obligations.

We will never sell or rent your personal information to third parties.

4. Data Sharing and Third Parties

We may share limited information with:

• Service providers who assist us in operating our website or delivering services (e.g., hosting providers, email platforms, analytics tools).

• Regulatory authorities where required by law.

All third parties are bound by confidentiality and data protection obligations consistent with POPIA.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
However, please note that no online platform can guarantee complete security.

6. Your Rights

Under POPIA, you have the right to:

• Request access to your personal information.

• Request correction or deletion of your data.

• Withdraw consent to receive marketing communications.

To exercise these rights, please contact us at info@tsitsikammawater.co.za.

7. Cookies

Our website uses cookies to improve your browsing experience and gather usage data. You can manage or disable cookies in your browser settings, though some parts of the website may not function properly as a result.

8. Links to Other Websites

Our website may include links to third-party sites. Tsitsikamma Spring Water is not responsible for the privacy practices or content of those external websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.